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Contract

Suspend History

When a contract is suspended, the system will allow Call logging, but the Customer will not be included in the month end billing.

A customer may be put on Suspend for a variety of reasons, for example:

  • awaiting contract amendment approval

The Suspend History of a Customer may be viewed from the Contract Listing screen.

Refer to Suspend a Contract and Reinstate a Suspended Contract for more information on the Suspension process.

Ribbon Access: Contract > Contracts

  1. The Contract Listing screen will be displayed.
  2. Select the Site that you wish to work in.

  1. This screen defaults to the Active status.
  2. Select a different status from the drop-down menu, if required.
  • Notes:
    • If the contract you wish to view, is currently suspended, select the Suspend Status from this menu.
    • If the contract you wish to view is now active again, you can select the Active Status to view the reasons for the suspended period.

View Suspend History

  • Select the row of the contract where you wish to view the Suspend History.
  • Click on the Suspend History tile.

The Suspension History for Contract No.: [] screen will open.

  1. Here you can view a historical list of the reasons why the selected contract has been put on Suspend.
  2. You can view the date the Suspend period started and the employee who initiated this suspend period.
  3. The Estimated Release Date and actual Release Date are also captured.
  4. Click on Back to return to the Contract Listing screen.