Service Centre
Non-Contract Item Repair Process
This process gives you the option to send out a loan machine, whilst the contract machine is sent for repair.
If the machine cannot be repaired, the user can perform a swap out .
- Log a Manual Work Order
- Assign a Technician to the Work Order
- Print Work Order Report
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Requests:
- Request Parts
- Part Request Authorisation (if configured, else the part request will be auto approved)
- Issue Stock
- Services: (if repair is done by a third party)
- Update Work Order Costs:
- Close Work Order
RSI.PRC.026