Service

Current Tech Activity - Last Location

  • Note the following requirements for this functionality;
    • Google Maps needs to be installed for this functionality to work.
    • Make sure your computer's regional settings are correct - number formats - decimal system is a [.] full stop and not a [,] comma.
    • A Location folder must exist within the BPO_RSI folder - with the correct permissions.
Ribbon Access:   Service  >  Current Tech Activity

  1. Current Technician Activity screen will be displayed.
  2. All the technicians linked to items that currently have open time logging events, will be listed.
  3. In the data grid you can view:
    1. Whether a technician is Available or not.
    2. Which Boot Stock Warehouse each technician is linked to.
    3. Which Work Order, Call, Serial Number and / or Asset Register Number each technician is currently linked to, and
    4. the technician Work Date and Start Time.
  4. Click on Last Location.

For more information about the functionality of this screen refer to Service - Introduction to Current Tech Activity

  1. The Open Calls Technician Map screen will be displayed.
  2. Google Maps will open, marking the current locations of your technicians.

For more information about the functionality of this screen refer to Service - Introduction to Current Tech Activity