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Service Centre

Non-Contract Item Repair Process

This process gives you the option to send out a loan machine, whilst the contract machine is sent for repair.

If the machine cannot be repaired, the user can perform a swap out .

1. Log a Manual Work Order
2. Assign a Technician to the Work Order
3. Print Work Order Report
4. Requests:
   1. Request Parts
   2. Part Request Authorisation (if configured, else the part request will be auto approved)
   3. Issue Stock
5. Services: (if repair is done by a third party)
   1. Request Services
   2. Service Requisition Cycle
6. Update Work Order Costs:
   1. Log Technician Time
   2. Log Expenses
   3. Log Travel
   4. Update Meter Reading
7. Close Work Order