Service

Calls - Update Meter Reading

If the meter reading was not taken when the call was logged, then the reading can be logged when the updated work order is returned to the office, (e.g. when logging technician time and work done).

Ribbon Access:   Service  >   Calls

The Call Listing screen will be displayed.

Select and Edit the Call

• Select the site and status.

1. In this image, the Durban site
2. and the New status have been selected.

• Click on the row selector in front of the call that you wish to update the meter readings of.
• Click on Edit.

The Call maintenance: Call ref. - [ ] screen will be displayed.

Meter Readings via 'Relates To' grid

• Click in the text box in the Reference No column, in line with the Serial No row.

Note: The technician is responding to a call that has already been logged on the system. As such, the original call was already linked to a specific serial number. Therefore this text box will be auto populated with that serial number - in this example AM001.

1. Two buttons will be revealed in this text box.
2. Click on the plus [+] button.

1. The Meters sub grid will be expanded.
2. Type in the new reading(s).

Meter Readings via 'Meters' tab

1. In the Call Maintenance: Call ref. - [ ] screen, click on the Meters tab.

1. The Meters sub grid will be expanded.
2. The Reading Date and Reading Time columns will auto populate with the current date and time.
3. To Change the Reading Date and or Time:
• Date: You can type in or click on the drop down arrow and use the calendar function to select an alternative date, if required.
• Time: You can type in or use the directional arrows to select an alternative time, if required.

• Type in the Meter Reading(s) for the equipment.

• Type in any Comments relating to these readings, if required.

Save Meter Readings

• When you have finished adding the meter reading details, click on Save.

• The Meter reading details will be saved and you will return to the Call Listing screen.