Service

Technician Map

The Technician map functionality is available in the BPO2 application interface and is for clients using TechConnect.

The technicians last location can be viewed on a map and other calls are showed in New on the map.

Calls are colour coded according to correspond to the call type colours.

Filters supported:

  • Technician associated with the call.
  • Department of the customer
  • Call Type
  • Call Date

Configuration is required for:

  • Map Zoom Level
  • Home GPS Co-ordinates
  • BPO2 application installation required on workstation
Ribbon Access: Service   >   Tech Map

  1. The Open Calls Technician Map screen will be displayed.
  2. Maximize the screen to allow you to view the information clearly.
  3. If you have multiple screens open, navigate between them by clicking on the down arrow next to Open Windows to display a list with all the open windows.
  4. The Technician Map displays the technician's last location on the map, as well as any New calls.
  5. The colour of the calls corresponds with the call type colour configuration in BPO. Also refer to the Call Centre screen to view the Calls.

Call Type Filter

  1. Click on Call Type Filter to display a list of call types.
  2. By default all the Call Types have been selected.
  3. Deselect the call type(s) you wish to exclude from the map, by clicking on the check box to deselect.

Call Date Filter

  1. Click on Call Date Filter to display a list of call dates.
  2. By default, all the Call Dates have been selected.
  3. Deselect the call date(s) you wish to exclude from the map, by clicking on the check box to deselect.

Department Filter

  1. Click on Department Filter to display a list of Departmentsset up on the system.
  2. By default, all the Departments have been selected.
  3. Deselect the department(s) you wish to exclude from the map, by clicking on the check box to deselect.

Filter by Technician

  1. Click on Technician Filter to display a list of Technicians , as set up on the system.
  2. By default, all the Technicians have been selected.
  3. Deselect the technician(s) you wish to exclude from the map, by clicking on the check box to deselect.
  4. The map will update to display only the calls for the Technician(s) selected.

Map Navigation

You can navigate around the map by either:

  1. Using the directional arrow controls at the bottom of the map,
    or
  1. Click and hold down your mouse to grab the map to navigate around in.

Zoom

  1. Reduce the size of the area of the map, zoom out by clicking on the minus [-], or
  2. Enlarge a certain area of the map, zoom in by click on the plus [+] to zoom in,
    or
  1. Use the slider to zoom in (slide it right) or zoom out (slide it left).

Short cut key: Click on the map. Use track ball / wheel on your mouse to zoom in and out.

Close Technician Map

  1. Close the screen when you are done.