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Contracts

Buy Back Requests - Decline

For expired contracts that remain active, you have the ability to buy back serial numbers that have been selected, if the selected items are customer assets.

If you find the Buy Back Request has been created in error or is no longer valid in the situation you can Decline the request.

Ribbon Select Contract > Buy Back Requests

The Buy Back Requests screen will be displayed.

Your employee user record should be linked to a default site. In this case, the site will auto populate with this default, otherwise the site must be manually selected.

Another site can be selected, if required, and if you have the security rights to access the site.

If All Sites displays here, then you do not have a default site configured on your user record, and need to select the required site.

Upon opening, this screen will default to the New status, listing all Buy Back Requests that still require processing.

New: Buy Back Requests that still require processing

Approved: Buy Back Requests that have been Approved

Declined: Buy Back Requests that have been Declined

Awaiting Contract Closure Approval: Buy Back Requests that have been approved, but Contract Closure Approval is required to complete the contract closure process.

Decline Buy Back Request

  • Select the row of the buy back request that you wish to process.

  • Click on the Decline button.

The Decline Buy Back Request message box will come up, asking: Are you sure you want to decline this buy back request?

  • Click on the Yes button.

The Buy Back Request will be declined and can be found by selecting the Declined status.

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