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Contracts

Introduction to Buy Back Requests

For expired contracts that remain active, you have the ability to buy back serial numbers that have been selected, if the selected items are customer assets.

Ribbon Select Contract > Buy Back Requests

The Buy Back Requests screen will be displayed.

Your employee user record should be linked to a default site. In this case, the site will auto populate with this default, otherwise the site must be manually selected.

Another site can be selected, if required, and if you have the security rights to access the site.

If All Sites displays here, then you do not have a default site configured on your user record, and need to select the required site.

Upon opening, this screen will default to the New status, listing all Buy Back Requests that still require processing.

New: Buy Back Requests that still require processing

Approved: Buy Back Requests that have been Approved

Declined: Buy Back Requests that have been Declined

Awaiting Contract Closure Approval: Buy Back Requests that have been approved, but Contract Closure Approval is required to complete the contract closure process.

Buy Back Request Ribbon Action Buttons

The ribbon action buttons will be available (bold) or unavailable (greyed out) depending on the status selection, and security right access level. The following functionality is available from this screen:

Maintain Buttons

Process Buttons

Format Buttons

Print Buttons

Current Buttons

  • Status selection and Refresh.

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