Utilities

Print Queue

Use Print Queue to print month end contract billing invoices.

To re-print original Contract Invoices & Credit Notes and Sales Invoices & Credit Notes - Use Print Queue Reprint.

Ribbon Access:   Utilities   >   Print Queue

The Print Queue screen will be displayed.

Select the Site

• Select the site.

• In this example, Durban has been selected.

Select Document Type  

• Select the type.
• In this example, CTIN - Contract Invoice has been selected.

View All Documents  

1. The screen will now populate with all the documents of the selected type that can be printed.
2. The document lines check boxes will default to unselected as the screen opens.

Select All Documents

1. You can click on the Select All check box to quick select all the documents in this list.

• In this image, they are all now selected.

Select Individual Documents  

• Or you can click on the individual check boxes in front of each document that you wish to send to the Print Queue.

Save Selection  

• When you have finished making your selections, click on Save.

Confirm Selection  

• A Save Print Queue message box will pop up asking;
• The selected items will be removed from the screen and will be added to the print queue, are you sure you wish to continue?
• Click on Yes.

• The screen will clear of the selected documents, and they will either Print or Email depending on the Customer Invoice Delivery Method set up.

View Documents Email or Print Progress

• Click on the Utilities tab in the main ribbon.

1. The Utilities ribbon toolbar will be displayed.
2. Click on Print Queue Viewer.

The Print Queue Viewer screen will be displayed.

1. This screen will list all of the documents in the Print Queue.
2. You can view information such as the Print Method and Contact Email for each document.
3. Scroll right to view further detail.

Customer Account Validation Warning

• The following message may pop up whilst attempting to save the Print Queue.
• _bspPostARTrans: No Accounts Receivable Account specified!.
• Click on Continue.

This indicates that there is a customer account 'issue' between BPO and Evolution.

1. The most likely cause is a customer that was created in BPO that was not synchronized with Evolution.
2. Another cause could be a non-debtor customer that was linked as the billing customer on the contract or contract fee / meter charges.

Do one of the following corrections before attempting to re-run the billing print queue.

1. Do a Customer Sync to ensure all BPO customers are synchronised with Evolution.
2. Ensure that contracts and / or contract items are not linked to a non-debtor customer.

If the billing is needed urgently;

Deselect all items by

1. either clicking on the selected check boxes individually,
2. or clicking on the select all check box in the header column.

1. Select multiple lines
2. and click on Save.

• A Save Print Queue message box will pop up asking;
• The selected items will be removed from the screen and will be added to the print queue, are you sure you wish to continue?
• Click on Yes.

• If the all the selected invoices do not have any issues, then they will be removed from the Print Queue screen. Start from step 1 again.

• If any of the selected invoices have any issues, then the error message will be displayed.
• Click on Continue and start from step 1 again and select other invoices, at the end you will only remain with invoices with issues in the Print Queue screen and it will be easier to troubleshoot.