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Service Centre

Contract / Non Contract Call Process

When logging the Call, you will see whether the machine is on contract or not.

The Call Maintenance screen shows the contract item inclusions and warranty details, where applicable.

Parts, Services and Labour requested that are listed on the contract as inclusions, will not be marked as billable.

1. Log the Call
2. Assign a Technician to the Call
3. Print Call Work Order Report
4. Requests:
1. Request Parts
2. Part Request Authorisation
3. Issue Stock
5. Services:
1. Request Services (e.g. Customer machine repair by Supplier)
2. Service Requisition Cycle
6. Update Call Costs:
1. Log Technician Time
2. Log Expenses
3. Log Travel
4. Update Service Actual Cost (if required).
5. Update Meter Reading (if not logged at Call creation).
7. Invoice the Call (if billable).
8. Close the Call