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Contracts

Credit Note Process

Credit notes and invoices must be processed within the current financial period.

There are three ways to raise a contract credit note:

1. Credit Note without Re-Invoice: e.g. Credit the customer without raising a new invoice.
2. Credit Note with Auto Re-Invoice: e.g. Immediate prior invoice closing reading incorrect / fee or meter charges are incorrect.
3. Credit Note with Manual Invoice: e.g. Immediate prior invoice opening reading, or any previous readings fee or meter charges incorrect or excluded.
1. Create Contract Credit Note
2. Create Manual Contract Invoice