Service Centre

Contract Item Repair Process

1. Log Call
2. Assign a Technician to the Call
3. Print Call Work Order Report
4. Requests:
1. Request Parts
2. Part Request Authorisation  (if configured, otherwise the part request will be auto approved)
3. Issue Stock
4. Loan Machine Processing  (where a loan unit is required whilst machine is repaired)
5. Services; (where machine is repaired by a third party)
   1. Request Services
   2. Service Requisition Cycle
6. Update Call Costs:
1. Log Technician Time
2. Log Expenses
3. Log Travel
4. Update Service Actual Cost  (if repair is done by a third party and the charge is billable to the client)
5. Update Meter Reading  (if not logged at call creation)
7. Invoice Call  (if billable)
8. Close Call