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Procurement

Service Process (Internal or Third party)

Fulfill Service Requirement from a Call (for a customer):

  • This is any non-stock requirement that must be performed by the company or a third party supplier for a client.
    • An example of a third party supplier would be a dealer, who is to perform a service on behalf of the company e.g. an installation, packaging of goods, equipment item repairs etc.
  • Alternatively, a service requirement can be for an Internal Service, fulfilled by the company.
  • A service request must first be raised from a Call.
  1. Raise a Service Request from a Call
  2. Create a Service Requisition
  3. Requisition Approval (Release & Approve)
  4. Print Purchase Order
  5. Receive Services
  6. Create Supplier Invoice
  7. Approve Supplier Invoice

 

Procure Non-Stock Goods (for the company):

  • This is any non-stock requirement that must be performed / provided by a third party supplier for the company, e.g. building services / maintenance, non-stock items such as stationery etc.
  • This type of service request must first be raised from a Work Order.
  1. Raise a Service Request from a Work Order
  2. Create a Service Requisition
  3. Requisition Approval (Release & Approve)
  4. Print Purchase Order
  5. Receive Services
  6. Create Supplier Invoice
  7. Approve Supplier Invoice