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Maintenance

Work Requests - Introduction

Work Requests can be raised for reactive maintenance, i.e. issues or problems found whilst a current service or maintenance job is being performed.

A Service / Technical Manager can check these work requests and approve or reject them as required. If approved, a Work Order is generated - which can then be assigned to an employee and then actioned.

Ribbon Access: Maintenance / Projects > Work Requests

  1. The Work Requests listing screen will be displayed.
  2. From this screen you can view a list of all the work requests for the Site and Status selected.
  3. This screen will open by default in the Open status.

Work Request Status

  1. All the work requests in the Work Request Listing screen are sorted depending on the Site and Status selected:
    • Open
    • Completed
    • Closed
    • Deleted
    • Deferred

Ribbon Action Buttons

The Work Requests ribbon action buttons will be available (bold) or unavailable (greyed out) depending on the status selection.

In this screen you can: