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Process Flows

New business - Sales

New Deal Call

New Deal Call is a sales process that will create a Call for work to be done and invoiced upon completion. This is designed for a single sale without a complicated work requirement, such as a new equipment installation.

  • This is a sale to the client (or via a finance house) where the item(s) become the customer's property.
  • Serialised items will become Customer Assets.
  • The part request is automatically logged against the 'Stock Warehouse'.
  • An invoice must be raised for all 'billable' items.
NEW DEAL SALE CALL
NEW DEAL SALE CALL
Technician
Technician
Technician accepts Call
Technician accepts C...
Machine
Installation
Machine...
Complete Work
Complete Work
Log Labour Time
Log Labour Time
Log Expenses
Log Expenses
Log Travel
Log Travel
Update Meter Reading
Update Meter Reading
Sales Dept
Sales Dept
Potential New Deal
Potential New Deal
Create Sales Quote
Create Sales Quote
Customer Approves Quote
Customer Approves Quo...
Convert to Sales Order
Convert to Sales Order
Sales Invoicing
Sales Invoicing
Creates New Deal
(rental flag = 'No')
Creates New Deal...
Call is created
Call is created
Parts / Service Requests Raised
Parts / Service Requ...
Assign Warranty
 to Machine
Assign Warranty...
No
No
Extended
Warranty?
Extended...
Yes
Yes
Create Invoice
Create Invoice
Close Call
Close Call
Procurement
Procurement
Purchase Stock
Purchase Stock
Technical Manager
Technical Manager
Part Request Authorisation
Part Request Authori...
Yes
Yes
Authorisation Required?
Authorisation Requ...
Service Manager
Service Manager
Request Services
Request Services
Assign to Technician
Assign to Technician
Service Centre
Service Centre
Service Requisition
Cycle
Service Requisit...
Update Call Cost
Update Call Cost
If Tech Connect - Technician accepts on Tech Connect
If Tech Connect...
Sign off on Tech Connect - Call moves to 'Complete' status
Sign off on Tech C...
Time / Travel / Expenses will pull though from Tech Connect
Time / Travel / Expe...
Stores
Stores
Request Parts
Request Parts
Yes
Yes
Stock Available?
Stock Available?
Machine awaiting installation
Machine awaiting ins...
No
No
Issue Stock
Issue Stock
Print Issue Note & Delivery Note
Print Issue Note & D...
If Customer bought extended warranty - invoice date is used for Warranty Start Date
If Customer boug...
Contract Dept
Contract Dept
Service Contract
Service Contract
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